Sometimes we need our mates to point out the obvious, to challenge our sense of normalcy. Normalcy in this case being a slight blurriness of the world—about which I had been audibly rueful on more than one occasion—thanks to glasses whose prescription remained predictably static as my eyes merrily continued their maturation process.
Our vision degrades most noticeably during that first decade after we’ve been prescribed our first corrective lenses, or so I was told by an optometrist during those formative years, when my prescription seemed to turn on the whim of a fruit bat (a species which—non sequitur alert—was recently discovered to have a menstrual cycle similar to that of humans).

Once we get over that 10-year hump—as did I in my 20s—we expect to tuck into several decades of more-or-less stabilized impairment, changing glasses according to whims determined by nothing more than our own idiosyncratic sense of style.
I didn’t know I was about to fight this vision war on two fronts.
“I’m going to write you a prescription for separate single-vision reading and distance lenses or progressives,” said the 15-year-old optometrist who examined me.
“Progressives, like bifocals?”
“Yes, but because you have a reading-intensive job, you’ll want a wider field of vision in your reading glasses, so I recommend you keep them separate,” he said, avoiding the b word. “But like I said, I’ll write the prescription for either or.”
So this is how bifocals happen. No one sits you down in a quiet room to break the news, or presents them as an optional upgrade—“Tell me, Ms. Morrison, have you ever considered progressive lenses?” You just turn 40 and the next thing you know you’re at LensCrafters* weighing the merits of juggling two pairs of glasses versus the do-it-all wonder of bifocals, now euphemistically re-branded “progressives.”
(*Ordinarily I would balk at patronizing big-box vision over my friendly neighborhood optometrist, but I don’t live in a friendly neighborhood, and the last time I went to a local independent optometrist I disliked him and his entire staff more intensely than I would have preferred given how much money I was giving them. And even if le domestique hadn’t been the one to set up my appointment—after I approached her with my old glasses and pitifully asked whether she thought a broken piece might be successfully glued—I might have recalled that LensCrafters has a program wherein they repurpose old prescription glasses through clinics where some needy someone with a level of vision impairment remarkably similar to my own can walk away with my ex-glasses, which I suppose kind of makes us sight sisters, each with one not-so-bad eye and another eye that just doesn’t try very hard at all. Just imagine, someone in some dusty village in Mali could be walking around in my Oakleys, or those Giorgio Armani torties I wore in college, or even those ill-advised John Lennon glasses I bought back in my early 20s—apparently without looking at myself in the mirror first. I hope all the new owners of my old glasses get to look at themselves in the mirror first. Do Malians have a “geek chic” equivalency?)
Other than the bifocal thing, it had been a pretty routine exam—except when the tech insisted that I “guess” after I failed to pick up any more than two dimensions in the last couple of lines on a depth-perception test.
I blinked hard and opened my eyes wider, as if to let in more of the magic required to gauge depth, and scrutinized each line for its 3-D letter again. “Dunno,” I said, shaking my head for emphasis.
“Guess,” she repeated gleefully, like she was the keeper of some really awesome gossip she was dying to tell me.
“Can’t I guess ‘none’?” I asked. I really wasn’t trying to be difficult, but I didn’t want to randomize, because it seems to me that eye exams would have a sort of inverted guessing penalty. Like, SAT scoring assesses fractional point deductions for wrong answers, but here, correct guesses could result only in compromised vision assessment.
“Just guess,” she said doggedly.
“OK, I guess ‘none,’ ” I said firmly, because I’m no fun at all.
Later, five minutes into my post-exam shopping, the same woman walked up behind me and asked if I had found anything yet.
“No, I’m still looking.”
“I’ll help you,” she said gamely.
I didn’t want her to help me. At all. I had le domestique on hand for any necessary consultation. Besides which, the saleswoman/tech whose name I’ve forgotten clearly had taste dissimilar to my own. For starters, she wore a pink blouse, and also, she was recognizably female.
“Um, maybe give me some time to get an idea what I want first,” I said.
“If you tell me what you’re looking for, I can make suggestions,” she said, punctuating her eagerness with a little bounce on the last word.
If you get any pushier, I thought, I may make some suggestions of my own.
I glanced around the store to confirm my suspicion that other shoppers were being allowed to go it alone. Maybe pink blouse thought she could mentor me and save me from my own worst instincts. Surely she doesn’t look that way on purpose, pink blouse may have thought, filled with a sense of altruistic purpose. I will help her look like the female of her species.
Employing a language of certainty, I managed to shoo her away, but only for a little bit. I’m a very slow shopper, and anyone who thinks I can make a decision about something I have to wear every day—on my face—in a period briefer than, say, the menstrual phase of a fruit bat (24 hours) doesn’t know me at all. Even if my brain’s processing speed weren’t impaired, my decision-making capacity and I divorced ages ago. (Typical sad story: It wanted a level of trust I just couldn’t give it, so it ended up shacking up with some teenage boy who, it bragged petulantly, never questioned it, ever. Last I heard they were doing 20-to-life in the federal pen.)
Pink blouse was back. “Have you found anything?”
I know when I’m beat. I retrieved all the frames I had liked and put them in the little velvet-lined staging area she was holding. If it’s possible to grant someone else some small happiness at no cost to oneself, one really should.
But there was a cost, because now, based on the frames I had chosen, pink blouse thought she had a bead on my baseline taste and commenced her mentorship by showing me frames that, to her, resembled what I had chosen but had a little more of the something she thought I should want, like maybe rhinestones.

I’m not a fashion-forward girl. In fact, I find some fashion so disagreeable it’s viscerally upsetting. For instance, it makes me angry that the very worst fashion instincts of my mid-’80s high-school era are galumphing attitudinously down the catwalk in 2007:

Ill-fitting high-waisted (called “paper-bag waist” in the industry) jeans? Et tu, Diesel?
Because my fashion sense shoots blanks, I generally jones in one of two frame directions: rimless, or something evolved from your standard-issue GI horn-rims. (I can’t wear contacts, as I found out when I was going through the hiring process for the LAPD—yeah, I know, more about that another time—which requires contacts instead of glasses for officers who need vision correction. I got insane levels of calcium deposits no matter how diligent I was about cleaning my lenses, and my optometrist said that just happened with some people. I imagine that for the right contact-intolerant candidate, the department might have granted special dispensation to wear glasses, but we never got to that bridge—my psych evaluation required disclosure of my mental health treatment history, making whether or not I could wear contacts utterly moot.)
Pink blouse was having none of my standard-issue nonsense, as she tirelessly brought me frames that I pronounced too shiny, too flashy, too glossy, too trendy, too sparkly, too clubby, too colorful, too Dolce&Gabbana, etc. She cajoled me into putting some of them on, for her, but I drew the line when she approached me with frames that had a sort of pink undertone.
“They’re pink,” I said.
“They’re not pink.”
“They’re pink enough,” I repeated, assuming the crossed-arm stance of a child refusing cough syrup.
“Just try them. I want to see them on you,” she said.
I shook my head and turned away from her. We’d crossed some weird line now, like I was shopping for school clothes with my mom circa 1974. Why can’t I pick out my own frames like all the other kids?
Once we had settled on five frames, one of which she had picked out—yeah, I threw her a bone—I sat down at one of the fitting stations and began assessing them in a more concerted way. I eventually narrowed my choices to three, and hers didn’t make the cut. It came down to a rimless frame, a horn-rim-esque frame, and these racy frames in a frost-gray color:

The Ray-Bans were pretty flash for the likes of me, but I really liked them. I especially liked them on the shelf, and I tried like hell to like them on my face. I put them on, I took them off, I put them on, I took them off, I put the horn-rims on and took those off and really quickly replaced them with the Ray-Bans, like if I could do that fast enough, then maybe I could effect a side-by-side comparison with myself. Le domestique weighed in; she liked the horn-rims best. Pink blouse weighed in; she liked the ones she had picked out that I had already eliminated best. Then pink blouse shopped me around to her coworkers, and I put on and took off all the frames for them too, imagining as I did so that to a person they were thinking, Well, sweetie, they’d all look better if you grew some hair.
As you might guess, I rejected the Ray-Bans in the end. I know they weren’t actually all that flashy, but they were just flash enough that when I put them on I couldn’t get past the idea of a 40-year-old who had just been prescribed bifocals making a lame play at fashion relevance. Like maybe I should just go get some paper-bag waist jeans to go with them.
Instead, I embraced my age, though I took the optometrist’s advice to get separate reading and distance glasses—and not just to avoid the idea of bifocals; I understand that I’m still fighting a two-front war—so once I narrowed my frames to two, the only choice that remained was which prescription to put in each. That was pretty easy, since I was really the only one who particularly liked the rimless pair; they would be my reading glasses, leaving the frames with three-way approval (with the caveat that pink blouse still liked the ones she had picked out best and was only on board with this second choice as a conscientious objector) as my all-the-livelong-day glasses. These are they:

But wait, there’s a denouement.
The standard-issue pair was ready the same day, that being the whole LensCrafters about-an-hour shtick, but rimless glasses take longer—about a week. So I reported to the store the following Saturday—wearing my other new glasses, naturally—to pick up the not bifocals. I gave the optician my name and sat at the fitting table. When she presented them to me, I took off my glasses and replaced them with the new pair, causing her to gasp theatrically.

“Oh, my God, those are so much better on you!” she said with a big sunny smile on her face. “They’re like night and day!”
I looked silently back at her, wondering whether she would dig this hole deeper or go ahead and knock off for the day.
“Your old glasses, I don’t know, they just didn’t suit your face, but these were a great choice,” she shoveled.
I waited another beat before I said, “Actually, these are just my reading glasses. The other ones are my primary glasses; I got them here last week.”
A blank expression flickered ever so briefly across her face before she rebounded. “Oh, well, they’re both great,” she said, then bid me, “Put the others back on.”
I did, and she said, “Yeah, you made two really great choices.” Then we proceeded to my fitting, over which there was some disagreement as to whether the glasses were sitting crooked (my assertion) or my face was itself crooked (her assertion). Rather than argue against the latter, I proposed that an adjustment be made regardless, making the glasses either rest even on what I thought was my properly balanced face, or align with rather than against this newly reported asymmetry. She made the adjustment, but she also made it clear that this was one of those customer-is-always-right gestures, which she might rephrase as “The customer is always right inasmuch as I’ll do any stupid thing they ask so long as they understand that they’re actually wrong.”
A few weeks ago le domestique complained on her blog about our Select Comfort bed, and much to our surprise a real-live Select Comfort customer service representative read her post and attempted to address the problem. So it’s not completely outside the realm of possibility that LensCrafters representatives are currently standing by and—beyond marveling at my copy editor’s fastidious attention to the styling of their company name: solid, with an internal initial cap—wondering how my already great shopping experience might have been even better! So here are some takeaway lessons:
1. Don’t make clients “guess” when they and their eyes reach an impasse during the exam.
2. Don’t stalk clients as they shop.
3. Trust that the client probably thinks about her personal aesthetic more than you think she does, and that she means with all her heart to look like that.
4. Never insist that a client try on frames she doesn’t like, not even for you.
5. Don’t grimace when a client tries on a frame she has picked out—unless the client grimaces first.
6. If the client grimaces when she tries on a frame you picked out, don’t try to coax her out of her unfortunate fashion retardation. No means no.
7. If the client makes a blanket assertion that she does not like, say, pink or rhinestones, assume that she won’t like anything you bring her in the pink or bejeweled family. If the client says she doesn’t want anything “too Dolce&Gabbana,” assume that this includes, among others, frames actually branded Dolce&Gabbana.
8. If you think the client is being a poopyhead about all your great suggestions, see rule 2.
9. Never insult a client’s old glasses—even if you think the new ones are ten thousand times better—not just because they might not be such old glasses but because regardless of how old they are, she picked them out at some point, liked them at some point, and has likely been wearing them—in public!—for a considerable length of time. She doesn’t so much want to hear how lame they were.
10. Even if the customer isn’t always right, pretend that she is right about the symmetry of her features. Arguing with her about whether her face is crooked benefits no one.
11. I cannot emphasize this enough: Disclose the price of the lenses the first time a client asks, and when she says she doesn’t need scratch-resistance, glare protection, or any other treatment jacking up the price of her lenses, don’t insist that the optometrist prescribed the upgrades. Doctors do not prescribe scratch-resistance.
Other than that, everything was great.
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Update: As alluded to in rule 11, pink blouse tried to up-sell me numerous unnecessary lens treatments without disclosure. Her initial quote included a charge of $300 for the lenses alone, with no description as to what that included. When I said that price was absurd, she sort of shrugged her shoulders like a bored teenager. It wasn’t until I insisted on being shown a schedule of charges that I discovered her quote had included not only an upgraded lens material that I hadn’t asked for but numerous special treatments, none of which would have been covered by my insurance. I then specifically said I wanted absolutely basic plastic lenses—the kind my insurance would pay for—at which time pink blouse presented me with a LensCrafters price schedule listing basic plastic lenses at $120.
On February 7 I received a document from my insurance provider explaining what was covered and what wasn’t and noticed a line item for “scratch protection coating” (a treatment I had specifically declined), charged at $20, of which I paid $15. The lenses themselves—the absolutely basic plastic kind I asked for, the ones that are covered by my insurance provider—were listed at $100. Nice, LensCrafters. Enjoy that extra $15 you weaseled out of me, because your ethically challenged business practices guaranteed I’ll never come back.
Now, what was the name of that review site I ran across the other day? Oh, right, PissedConsumer.com. Must go there now.